Responsible Gaming at
gl99 — Play Safe, Play Smart
gl99 is committed to providing a safe, fair, and controlled gaming environment for every player in Bangladesh. We believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and guidance available to help you stay in control.
Our Philosophy
What Is Responsible Gaming?
Responsible gaming means approaching betting and casino play as a form of leisure — much like going to a cricket match or watching the BPL with friends. It means setting limits before you start, never chasing losses, and recognising when the fun stops.
At gl99, responsible gaming is not just a compliance checkbox. It is embedded into the design of our platform. From deposit limits that can be activated instantly to a self-exclusion programme that takes effect within 24 hours, every tool we offer exists because we genuinely want our Bangladeshi players to have a healthy, sustainable relationship with gambling.
We understand that for most players in Dhaka, Chittagong, Sylhet, and across Bangladesh, gl99 is a place to enjoy cricket sportsbook, live casino tables, and exciting slots as a recreational activity. Our responsible gaming framework is here to make sure it stays that way — entertaining, controlled, and never harmful.
If you ever feel that gambling has stopped being fun, or if someone you know is showing signs of a gambling problem, our support team is available 24 hours a day, 7 days a week. Reaching out is always the right move, and every enquiry is treated with complete confidentiality.
Core Principles
gl99's Commitments to You
- Transparency first: All odds, house edges, and return-to-player (RTP) percentages are clearly displayed so you can make fully informed decisions before wagering.
- Tools available instantly: Deposit limits, session time reminders, cool-off periods, and self-exclusion can all be activated directly from your account settings without contacting support.
- Proactive monitoring: Our responsible gaming system flags accounts showing patterns associated with problem gambling and may reach out proactively to offer support.
- No pressure marketing: Players who have activated responsible gaming tools will not receive promotional bonus offers during that period. We respect your decision to step back.
- Under-21 protection: Strict KYC and age verification at registration and withdrawal — no exceptions, no workarounds, no flexibility on the 21+ rule.
- Confidential support: All responsible gaming conversations with our support team are handled with full confidentiality and are never shared with marketing or third parties.
- Fair and certified play: gl99's games are tested for fairness and use certified random number generators (RNG) — you are never playing against a rigged system.
Safety Tools
Player Protection Tools
gl99 provides a comprehensive set of tools that put you in control of your gaming activity. All tools are free to use and can be activated immediately from your account dashboard.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, gl99 will block any further deposits until the limit period resets. Limits in Bangladeshi Taka (৳) are set by you and can be lowered at any time with immediate effect. Raising a limit requires a 72-hour cooling period to prevent impulsive decisions.
Go to Account Settings → Responsible Gaming
Select "Deposit Limits" and choose a period
Enter your limit amount in BDT and confirm
Session Time Limits
Set a maximum session duration so that gl99 automatically reminds you — or logs you out — after a defined period of continuous play. You can set reminders at 30, 60, 90, or 120 minutes, or define a custom interval. Time tracking begins the moment you log in and pauses only when your session ends.
Navigate to Account Settings → Session Controls
Choose a reminder frequency or hard session cap
Save — changes apply from your next login
Time-Out / Cool-Off
A time-out temporarily suspends your gl99 account for a short defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account data and balance remain intact and the account is automatically reactivated when the period ends. No bonus offers are sent during the time-out period.
Go to Account Settings → Responsible Gaming
Select "Take a Break" and choose the duration
Confirm — your account is paused immediately
Self-Exclusion
Self-exclusion is a longer-term account suspension for players who feel they need an extended break from gambling. You can self-exclude for 3 months, 6 months, 1 year, or permanently. Once activated, the exclusion cannot be reversed before the minimum period ends. No marketing will be sent during exclusion. To self-exclude permanently, contact our support team directly.
Contact support via live chat or [email protected]
Request self-exclusion and state your preferred duration
Exclusion takes effect within 24 hours of confirmation
Loss Limits
Cap the total amount you can lose over a given period. Once your net loss for the day, week, or month reaches the threshold you have set, further bets are blocked until the period resets. Like deposit limits, loss limits can be reduced immediately but raising them requires a 72-hour review window to encourage thoughtful decisions rather than reactive ones.
Go to Account Settings → Responsible Gaming
Select "Loss Limits" and set your BDT threshold
Confirm — limit activates on your next session
Reality Checks
Enable regular on-screen pop-up notifications that display how long you have been playing and how much you have wagered in the current session. Reality checks interrupt the flow of play just enough to help you make a conscious decision about whether to continue. You choose the frequency — every 15, 30, or 60 minutes — and can dismiss or act on each prompt.
Go to Account Settings → Reality Checks
Choose your check frequency (15 / 30 / 60 min)
Save — prompts appear during your next session
Know the Signs
Warning Signs of a Gambling Problem
Problem gambling can develop gradually and is not always easy to identify from the inside. Being aware of the warning signs — in yourself or in someone close to you — is the first and most important step toward getting help.
The signs below are commonly associated with problematic gambling behaviour. If two or more of these apply to you on a regular basis, we strongly encourage you to use our self-exclusion or time-out tools and to contact our support team for a confidential conversation.
Remember: Recognising a problem is not a sign of weakness — it is the most important move you can make. gl99's support team will never judge you. Reach out at [email protected] any time.
Chasing losses: Placing larger or more frequent bets to try to recover money you have already lost, rather than accepting the loss and stopping.
Gambling with money you cannot afford: Using funds set aside for rent, food, utility bills, bKash/Nagad transfers to family members, or other essential expenses.
Hiding gambling activity: Being secretive about how much time or money you spend on gambling, or feeling the need to lie to family and friends about your activity.
Feeling unable to stop: Continuing to gamble even when you want to stop, or feeling restless and irritable when you try to cut down or stop playing.
Neglecting responsibilities: Missing work deadlines, family commitments, prayers, or important events in Dhaka or elsewhere because of time spent gambling.
Borrowing money to gamble: Taking loans, using credit, or asking friends or family for money specifically to fund gambling sessions.
Emotional distress linked to gambling: Experiencing anxiety, depression, anger, or feelings of hopelessness that are connected to wins, losses, or thoughts about gambling.
Self-Assessment
Quick Self-Check Questions
Honest answers to these questions can help you assess whether your gambling remains recreational and controlled. There are no right or wrong answers — this tool is for your own awareness only.
Have you ever spent more money on gambling than you originally intended in a single session?
Have you ever used bKash, Nagad, or Rocket to deposit funds that were meant for household expenses or other obligations?
Do you find yourself thinking about gambling frequently when you are not playing — for example, planning your next session or replaying past bets?
Have you ever tried to win back money you lost by increasing your bet size or playing for longer than planned?
Have you hidden your gambling activity or the amount of money you have spent from a partner, family member, or close friend?
Has gambling ever caused you to miss work, studies, family time, or important personal events?
Do you feel anxious, irritable, or low in mood when you are unable to gamble, or after a significant loss?
Have you ever borrowed money — from a friend, family member, or financial institution — specifically to fund gambling?
If you answered yes to two or more of the questions above, we encourage you to use our time-out or self-exclusion tools immediately and to reach out to our support team at [email protected]. You can also activate deposit or loss limits from your account settings right now — no waiting, no questions asked.
How We Help
Six Ways gl99 Protects Players
Our responsible gaming programme covers technology, team training, proactive outreach, and player education.
gl99 checks your age at registration, during KYC, and again at your first withdrawal. Our 21+ policy is non-negotiable. Accounts that cannot confirm age are suspended until full identity documents are submitted and reviewed.
Our responsible gaming system analyses player behaviour for patterns that may indicate problem gambling — such as rapid deposit sequences, late-night sessions, or unusual loss-chasing patterns. Flagged accounts receive a proactive wellbeing check from our support team.
When you activate any responsible gaming tool — including a time-out, deposit limit, or self-exclusion — gl99 automatically removes you from all promotional communications. We will not send you bonus offers, reload promotions, or re-engagement emails while you are using a protection tool.
Every member of gl99's customer support team receives training in responsible gambling awareness. They are equipped to have sensitive, non-judgmental conversations about gambling-related concerns and can activate protection tools on your behalf during any live chat or email interaction.
If you share a device with minors, we strongly recommend using device-level parental control software to restrict access to gambling websites. gl99 supports the use of third-party filtering tools and advises parents and guardians to keep account credentials private and never share login details with children.
gl99 displays return-to-player (RTP) percentages, volatility ratings, and minimum/maximum bet information for all slots and casino games. For sports markets, we display clear odds and a summary of relevant statistics so you can make informed decisions before placing any bet.
Get Help Now
Contact Support About Responsible Gaming
If you are concerned about your own gambling or that of someone close to you, please reach out through any of the channels below. All conversations are confidential and handled by trained staff.
24/7 Live Chat
Connect with a support agent instantly via the gl99 platform. Ask to speak with the responsible gaming team for a confidential conversation. Available every day, including during Eid and public holidays.
Email Support
Send a message to [email protected] with the subject line "Responsible Gaming". Our team responds within 5 business hours and all correspondence is kept strictly confidential.
Message our support team on WhatsApp at +880-XXX-XXXXXXX. This channel is ideal for players in Dhaka, Chittagong, Sylhet, and Khulna who prefer messaging over email or chat.
Self-Service Tools
Activate deposit limits, loss limits, session caps, or a time-out directly from your account settings without contacting support. Changes to protection tools take effect immediately, no approval required.
External resources: If you feel you need support beyond what gl99 can offer, we encourage you to speak to a trusted family member, a doctor, or a mental health professional. Gambling-related concerns are a recognised health issue, and professional help is widely available. gl99's support team can help point you toward appropriate resources if you ask.
Play Responsibly on gl99
Gambling should always be fun, controlled, and within your means. If you are in a good place and ready to enjoy the gl99 platform, explore our cricket sportsbook, casino games, and slots — or log in to manage your account and responsible gaming settings. 21+ only.